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Refund Policy
Last updated: 1 January 2026
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Eligibility
We offer refunds or replacements for quality issues reported on WhatsApp within 2 hours of delivery. Photographic evidence of the issue is required so we can investigate.
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Process
Once your claim is verified, we will arrange a refund to your original payment method or send a replacement on the next available delivery slot.
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What's not covered
Live seafood that has been stored incorrectly after delivery, products consumed before the issue was reported, and orders past the 2-hour reporting window.
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Contact
WhatsApp our team to start a refund request. We typically respond within a few hours during operating hours.