Refund Policy
Last updated: 1 January 2026
Eligibility
We offer refunds or replacements for quality issues reported on WhatsApp within 2 hours of delivery. Photographic evidence of the issue is required so we can investigate.
Process
Once your claim is verified, we will arrange a refund to your original payment method or send a replacement on the next available delivery slot.
What's not covered
Live seafood that has been stored incorrectly after delivery, products consumed before the issue was reported, and orders past the 2-hour reporting window.
Contact
WhatsApp our team to start a refund request. We typically respond within a few hours during operating hours.
